Privacy Policy

1. Introduction

PromptMaxx Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI search analytics platform and related services (collectively, the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described here, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, and password when you register
• Profile Information: Job title, industry, company size, and other business details
• Payment Information: Billing address and payment details (processed securely by our payment processor)
• Domain Information: Website URLs and brand names you wish to monitor
• Communication Data: Messages you send to our support team

2.2 Information Collected Automatically

• Usage Data: Features used, pages visited, and interactions with our Service
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs
• Analytics Data: Performance metrics and error reports

2.3 Information from Third Parties

• AI Platform Data: Publicly available responses from AI platforms (ChatGPT, Claude, Gemini, Perplexity) that mention your monitored brands
• Google Analytics/Search Console: Website traffic and search data (with your authorization)
• OAuth Providers: Basic profile information if you sign in with Google

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our Service
• Monitor your brand mentions across AI platforms
• Generate analytics reports and insights
• Process payments and manage subscriptions
• Send you service-related communications and updates
• Respond to your inquiries and provide customer support
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations
• Analyze usage patterns to improve user experience

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our Service (hosting, payment processing, email delivery)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly authorize us to share information

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide our Service. We may also retain and use your information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain business records

Upon account deletion, we will delete or anonymize your personal information within 90 days, unless retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@promptmaxx.co. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

9. Third-Party Links and Services

Our Service may contain links to third-party websites and integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@promptmaxx.co
Address: PromptMaxx Inc.